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TERMS AND CONDITIONS

Last Updated: March 18, 2026

KEY TERMS SUMMARY

We believe in clarity and transparency. Here’s a simple overview of how MASX works:

BOOKINGS & PAYMENTS

  • A deposit or full payment is required to secure your spot
  • Bookings are only confirmed once you receive written confirmation
  • Payment plans must be completed on time

CANCELLATIONS & REFUNDS

  • Refunds are based on how early you cancel
  • Deposits are non-refundable
  • No refunds within 30 days of departure

We strongly recommend travel insurance.

TRAVEL REQUIREMENTS

  • You are responsible for your passport, visas, and entry requirements
  • Your passport must be valid for at least 6 months after your trip

EXPERIENCES & EVENTS

  • MASX curates cultural and event-based experiences
  • Some elements (events, venues, schedules) may change
  • We always aim to provide equal or better alternatives where possible

LOCAL GUIDES (N.I.T.E.)

  • Our N.I.T.E. Guides are there to support your journey
  • You’ll have guidance when needed--without restricting your freedom

PERSONAL RESPONSIBILITY

  • You are responsible for your behavior, safety, and decisions
  • This includes alcohol consumption and participation in activities

PAYMENTS & DISPUTES

  • Payments are securely processed via Stripe
  • If any issue arises, please contact us first before initiating disputes

MEDIA & CONTENT

  • Photos/videos may be captured during trips
  • If you prefer not to be featured, just let us know--we’ll respect it

FINAL NOTE

Travel is dynamic. MASX is committed to delivering unforgettable experiences, while adapting to real-world conditions to ensure the best possible journey.

👉 For full details, please review the complete Terms and Conditions below.

FULL TERMS AND CONDITIONS

1. INTRODUCTION

These Terms and Conditions (“Terms”) govern your use of www.masxworld.com (the “Site”) and any services, products, or travel experiences offered by MASX Entertainment Inc., also known as MASX World Travels or MASX (“Company,” “we,” “us,” or “our”).

By accessing this Site, booking a Tour, or making any payment, you agree to these Terms. If you do not agree, you must not use our services.

2. DEFINITIONS

  • Client / You: Any person using the Site or participating in a Tour
  • Supplier: Third-party providers (hotels, airlines, event organizers, etc.)
  • Tour: Any MASX travel experience, including accommodations, events, activities, and services arranged by MASX or its Suppliers

3. USE OF SITE

By using this Site, you confirm that:

  • You are at least 18 years old
  • You agree to comply with these Terms at all times

4. INTELLECTUAL PROPERTY

All content on this Site—including text, images, branding, and media—is the property of MASX and may not be used without written permission.

5. BOOKINGS & PAYMENTS

MASX is committed to delivering a seamless booking experience.

  • Bookings require either a deposit or full payment
  • Payment plans may be offered and must be completed as agreed
  • Bookings are not confirmed until written confirmation is issued by MASX
  • MASX reserves the right to cancel or refuse any booking

If MASX cancels a booking, a full refund of payments made will be issued.

6. PAYMENTS & PAYMENT PROCESSING

All payments are processed securely through third-party providers, including Stripe.

By submitting payment, you agree to:

  • Provide accurate payment information
  • Authorize MASX to charge your selected payment method
  • Comply with Stripe’s terms and your financial institution

MASX does not store full payment details and is not responsible for third-party processing errors.

7. PAYMENT AUTHORIZATION

By completing a booking, you authorize MASX to:

  • Charge deposits, balances, and agreed additional services
  • Charge any outstanding amounts under payment plans

You confirm that you are authorized to use the payment method provided.

8. PRICING & CURRENCY

Prices may be subject to:

  • Currency fluctuations
  • Processing fees
  • Taxes

Clients are responsible for any additional bank or provider fees.

9. PAYMENT DEFAULT

Failure to complete payments by agreed deadlines may result in cancellation of your booking without refund of amounts already paid.

10. CHARGEBACKS & PAYMENT DISPUTES

By purchasing a Tour, you agree:

  • To contact MASX directly to resolve any issue prior to initiating a chargeback or dispute
  • That all services are governed by these Terms and refund policies
  • That completed travel services are non-reversible

Fraudulent or unjustified chargebacks may result in:

  • Cancellation of bookings
  • Denial of future services
  • Legal action

MASX reserves the right to submit all relevant documentation to dispute chargebacks.

11. FRAUD PREVENTION

MASX reserves the right to:

  • Refuse or cancel suspicious transactions
  • Request identity verification
  • Suspend bookings involving suspected fraud

12. THIRD-PARTY SERVICES

MASX works with third-party Suppliers and acts as an intermediary.

MASX is not responsible for:

  • Supplier performance
  • Delays, cancellations, or service failures
  • Changes made by third parties

Suppliers may have their own terms and policies.

13. EVENT & EXPERIENCE DISCLAIMER

MASX curates experiences that may include events, nightlife, and cultural activities.

While we strive to deliver all planned elements, certain components may change due to circumstances beyond our control.

Changes to events, venues, or schedules do not automatically entitle Clients to refunds.

14. CANCELLATIONS & REFUNDS

Refunds are based on the following schedule (excluding deposits):

  • 120+ days: 100% refund (minus deposit)
  • 90–119 days: 75% refund (minus deposit)
  • 60–89 days: 50% refund (minus deposit)
  • 30–59 days: 25% refund (minus deposit)
  • Under 30 days: No refund

All cancellations must be submitted in writing.

Travel insurance is strongly recommended.

15. NO-SHOW POLICY

Failure to attend a Tour or any included component without prior notice is considered a no-show and is non-refundable.

16. LATE ARRIVALS & MISSED SERVICES

MASX is not responsible for any missed flights, transfers, activities, or Tour components due to late arrival, personal scheduling, or external delays. No refunds will be provided for missed portions of the Tour.

17. TRAVEL REQUIREMENTS

Clients are responsible for:

  • Valid passport (minimum 6 months validity)
  • Required visas and documentation
  • Compliance with local laws

VISAS & ENTRY REQUIREMENTS

Clients are solely responsible for meeting all entry requirements, including visas, vaccinations, and documentation. MASX is not responsible for denied entry or related costs.

18. ACCOMMODATIONS

Accommodation details are subject to availability. MASX reserves the right to substitute accommodations of equal or greater value where necessary.

For shared accommodations, Clients are responsible for their assigned room arrangements.

19. FLIGHTS

Unless explicitly stated, flights are not included in Tour packages. Where flights are included, they are subject to airline terms and conditions, and MASX is not responsible for delays, cancellations, or changes.

20. HEALTH & SAFETY

  • Clients must disclose relevant medical conditions
  • MASX may deny participation for safety reasons

21. GROUP CONDUCT

Clients must:

  • Behave respectfully
  • Follow MASX and guide instructions

Disruptive or unsafe behavior may result in removal without refund.

22. RIGHT TO REFUSE SERVICE

MASX reserves the right to refuse service or participation to any Client at its discretion, including prior to departure or during a Tour.

23. ALCOHOL & PERSONAL RESPONSIBILITY

Clients are responsible for their behavior, including alcohol consumption.

MASX is not liable for:

  • Incidents related to intoxication
  • Injuries or damages during nightlife activities

24. ITINERARY CHANGES

MASX may modify itineraries due to:

  • Weather
  • Safety concerns
  • Supplier changes
  • Operational needs

Equivalent alternatives will be provided where possible.

25. FORCE MAJEURE

MASX is not liable for delays, changes, or cancellations caused by events beyond its control, including:

  • Weather
  • Natural disasters
  • Pandemics
  • Government restrictions
  • Civil unrest
  • Event cancellations

MASX will make reasonable efforts to provide alternatives, credits, or rescheduling options where possible.

26. ASSUMPTION OF RISK

Travel involves inherent risks, including:

  • Transportation risks
  • Environmental exposure
  • Health risks
  • Political instability
  • Nightlife and event environments

By participating, you accept all risks.

27. LIMITATION OF LIABILITY

MASX is committed to delivering exceptional experiences; however, travel involves variables beyond our control.

  • MASX is not liable for injury, loss, delay, or damage
  • MASX’s total liability shall not exceed the amount paid by the Client
  • MASX is not liable for indirect, consequential, or third-party damages

28. INDEMNIFICATION

You agree to indemnify and hold harmless MASX from any claims arising from:

  • Your participation
  • Your actions
  • Your breach of these Terms

29. EXPERIENCE DISCLAIMER

MASX does not guarantee specific outcomes or individual experiences.

30. PHOTO & MEDIA RELEASE

Photos and videos may be captured during Tours for promotional purposes.

If you prefer not to be featured, you may notify MASX, and all reasonable efforts will be made to respect your request.

31. ADDITIONAL COSTS

Any expenses not included in your Tour are your responsibility.

32. CHANGES TO TERMS

MASX may update these Terms at any time. Continued use constitutes acceptance.

33. APPLICABLE LAW

These Terms are governed by the laws of Ontario, Canada.

34. SEVERABILITY

If any provision is invalid, the remaining Terms remain in full effect.

35. CONTACT

Phone: +1-855-557-7677
WhatsApp: +1-647-980-6279
Email: hello@masxworld.com
Social: @masxworld

36. CLIENT AGREEMENT & ACKNOWLEDGMENT

By booking, you acknowledge and agree that:

  • You have read, understood, and accepted these Terms
  • These Terms form a legally binding agreement
  • You accept all risks associated with travel
  • You agree to comply with all applicable laws
  • You accept full responsibility for your behavior
  • You understand MASX policies
  • You agree to contact MASX before disputes

By proceeding with your booking, you confirm that your participation is voluntary and at your own risk.